Knowledge · Retrieval
AI Document Chat
Ask your own documents a question and get the answer, with the page it came from attached.
AI Document Chat is a retrieval-augmented question-answering tool for a company's own documents. Upload manuals, contracts, policies or reports, ask a question in plain language, and get an answer that cites the specific passage it was drawn from, so every claim can be checked against the source.
What it does.
Answers that cite their source
Every response points at the passage it came from. If the documents don't support an answer, it says so instead of inventing one.
Handles the formats you actually have
PDFs, Word files, spreadsheets and scans — including the badly scanned ones nobody has retyped.
Your corpus stays yours
Deployed against storage you control, with per-user permissions so people only reach documents they could already open.
Measured retrieval, not vibes
Ships with an evaluation set built from your own questions, so retrieval quality is a number that gets checked on every change.
Who it's for.
- Teams whose answers are buried in hundreds of PDFs nobody reads
- Support and operations staff who re-read the same manual daily
- Compliance and legal teams that need the source passage, not a summary
Questions about AI Document Chat.
What is AI Document Chat?
AI Document Chat is a retrieval-augmented question-answering tool from Susam Labs. It indexes a company's own documents and answers plain-language questions about them, citing the passage each answer came from.
How is this different from pasting a document into ChatGPT?
It works across a whole corpus rather than one document at a time, it runs against storage you control with your own access permissions, and every answer carries a citation to the source passage so it can be verified. Retrieval quality is measured against an evaluation set built from your own questions.
What happens when the documents don't contain the answer?
It says the answer is not in the documents. Refusing to answer is a deliberate behaviour: a confident wrong answer about your own policy is worse than no answer.
Want this in your workflow?
Book fifteen minutes and we'll walk through AI Document Chat against your actual process — and tell you honestly if it doesn't fit.
Book an intro call